Frequently Asked Questions

  1. ClosedHow do I restore PST Backups?

    1. Import all or the selected data using  the native Microsoft Outlook import feature available under the ClosedFile menu.

      Open-> Import -> Import from another program or File-> Outlook Data File (.pst) for Outloook 2010

      File menu -> Import -> Import from another program or File -> Outlook Data File (.pst) for other Outlook versions

    2. Open the PST file from the Microsoft Outlook ClosedFile menu. This will open backed up Outlook data into a separate Personal Folder. Copy imported data to the location you want inside Microsoft Outlook.

      File -> Open -> Open Outlook Data File

    3. Copy the backed up PST file and replace old file(s) in the default Microsoft Outlook PST file location.

    4. Contact your corporate network Administrator or use existing corporate instructions to request restoring files to your computer from your corporate backup servers.

    5. Contact our support: we can help choose a method more suitable for this situation.

     

  2. ClosedWhat is a PST file?

    Unless you are using a Microsoft Exchange Server e-mail account or an HTTP account, such as MSN® Hotmail®, all of your Outlook data is stored in a Personal Folders file (.pst). Even when you have a Microsoft Exchange Server or Hotmail account, you can back up data to a .pst file, which is stored locally on your computer rather than on the e-mail server.
    Each .pst file contains all of your Outlook folders, including the Inbox, Calendar, and Contacts. You can have a single .pst file (usually called Personal Folders in your Folder List) but you can also have an additional .pst file that you use for archiving. Using Safe PST Backup, you can back up any or all these .pst files.

  3. ClosedWhat version of Safe PST Backup should I use?

    Safe PST Backup comes in two versions – Free for personal use and Enterprise for corporate customers. To help you decide we put up a comparison list that could be found here.

  4. ClosedWhy Exchange backup option is disabled? How could I enable it?

    Backup of Exchange folders is available in the Safe PST Backup Enterprise only. You can purchase the Safe PST Backup here.

  5. ClosedHow could I purchase the Safe PST Backup?

    Click here to purchase Safe PST Backup Enterprise. Contact us to receive your 14-days Trial. Volume discounts available.

  6. ClosedWhy the size of source and destination PST may be different after backup?

    Personal Folders files (PST files) are Outlook's repositories for email, contacts, calendar information, and much more. When you delete an item in Outlook, it is moved to the Deleted Items folder, without freeing any space in your PST. After you empty the Deleted Items folder, the size of PST will not change, and leave “white spaces” within it, as a result of previous fragmentation that it runs being a mini database. So, when you save items in your PST, its size increases. When you remove items, it does not decrease, but keeps the size thanks to those white spaces, unless you compact the file.

     

    Our backup process puts all existing items in the order that ignores white spaces of the original PST file, so the size of the destination PST may be different, usually smaller, though it will contain all your data.

     

    The procedure to compact the data file might take several minutes or even hours depending on the amount of deleted data. To compact a file, the following steps need to be taken:

     

    1. On the File menu, click Data File Management. (Outlook 2010: File menu, click on Account Settings > Data files tab)
    2. Click the data file that you want to compact, and then click Settings.
    3. Click the Compact Now button.
  7. ClosedCan I restore Outlook on another PC?

    Yes, you can. Click here to learn more.

  8. ClosedCan I use Safe PST Backup with Outlook Express or Windows Mail?

    No, Safe PST Backup is not compatible with Outlook Express or Windows Mail.

  9. ClosedI'm not a PC professional. Can I get help to install and tune-up the trial?

    Yes, please contact us via email or LiveChat Help support in order to install and tune-up the program properly.

  10. ClosedMust I have administrator's privileges in my computer's Windows user account if I want to install Product?

    Yes, you need to have Administrator's rights to install Safe PST Backup.

  11. ClosedWill I loose all Product data if I reinstall it?

    No.

  12. ClosedHow can I manage the backup process if I have several computers?

    You can use the Admin Tool - a separate module that allows monitoring all backup status types of all computers in the network.

  13. ClosedI received a message that connection required to perform backup is too slow. What should I do?

    Safe PST Backup detected that your connection speed is slow for a backup at the moment. You have a choice to perform backup anyway or cancel backup. If you cancel the backup it will affect only the current backup, other backups will be performed according to schedule.

  14. ClosedWhat are profiles used for?

    They allow you to setup specific settings for each file you choose. Backup scheduling, files backed up on each profile can be setup individually.

 

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