Support, Contact Us

• Troubleshooting and Support procedure (Get Support):

1. Make sure that you are running the latest version of Safe PST Backup on your workstation. You can download the latest product release from the 4Team Corporation Safe PST Backup Website using the Try Now link.

2. Update your Office/Outlook with the latest updates that improve the stability and security of Microsoft Office. Click here to go to the Microsoft Office website.

3. Check System Requirements.

4. Refer to Installation procedure.

5. Search the product FAQ.

6. Contacting Support: If you cannot solve your problem by any of the previous steps, please send a Bug Report e-mail (Safe PST Backup toolbar→ About button→Report a Problem...) to [email protected], or submit the Online Support Form, or use Live Help with the following information:

1. • A detailed description of the problem. Include the steps you have already taken to fix the problem, and where appropriate, the steps to take in order to repeat the problem.
   • The Product version that you are running (Safe PST Backuptoolbar →About button).
   • The operating system and Office/Outlook version of the computer running the product.
   • Screenshots if available (press PrintScrn on the keyboard and paste (Ctrl + V) to Word® or any available picture editor).

Note: Please remember to keep all conversation history when you reply to our e-mails.

Click here to submit the Online Support Form.

• We provide full support for product free and Enterprise Editions:

1. • By e-mail at: [email protected] and Online Support Form.
   • By telephone at: +1 (954) 796-8161 (pre-sale questions, activations, billing)

   • By “Live Help” at http://www.safepstbackup.com or www.4team.biz/.

Customer Support working hours:

Monday - Friday

3:30AM-9:00PM EST

*Make sure that your computer is connected to the Internet if you want to use this page for orders and support.

Safe PST Backup website